DELIVERY OPTIONS AVAILABLE
STANDARD TRACKED SERVICE
Between 2-7 working days, depending on the delivery address. The time frame for delivery to remote areas might extend slightly.
Delivery charge R60 within S.A. and free shipping on orders over R500.
Deliveries generally on working days, Monday-Friday between 9 am-5 pm.
We do our best to ensure that your orders are timeously delivered, however, delays can occur for reasons which are beyond our control.
Should your order be delayed, we appreciate your patience and encourage you to contact support@namaste-earth.co.za for support in this regard.
INTERNATIONAL
We are currently only servicing the local S.A. market and are working hard to include an International service. Our policy will be adjusted once this service is available.
RETURNS
Various products within the Namasté Earth range are hand-blended and made in small batches to preserve their purity, as such each product may vary slightly.
We cannot offer refunds for reasons of personal taste.
We can only accept returns for damaged goods that are not opened.
For return requests please contact support@namaste-earth.co.za within 48 hours 7 days for an exchange or refund.
Once an acceptable request for a refund or replacement has been agreed to, you will receive an email communication confirming that the refund is being processed and thereafter the item is to be returned to us within 7 days.
Once the parcel is received by us, we will refund the amount paid in full via the payment method utilised by yourself, excluding the delivery charge and any deduction for damaged goods.
In the event of replacement, the replacement product will be delivered to you as soon as is practically possible.
Only products purchased at www.namaste-earth.co.za will be considered for a refund or replacement.
For any queries, please email us at support@namaste-earth.co.za and we will be happy to assist.
